Privacy policy

Who we are

Via Tec is a trading name of VIA LSE LTD, registered in England and Wales under company number 17260288. Our registered address is 67 Newbridge Street, Wolverhampton, United Kingdom, WV6 0EQ. We are the data controller for any personal information you share with us.

What data we collect

We only collect the personal information we need to help you buy, sell, or trade tech with us. This may include:

• Your name, phone number, email address, and postal address when you contact us or make a purchase.
• Details about the products you are interested in, selling, or trading in.
• Payment information needed to complete a sale or refund.
• Information you send to us by text message, including your phone number and message content, when you use the Purchase button on a product card.
• Technical information such as your IP address, browser type, and pages visited, collected through standard website analytics and cookies where applicable.

How we use your data

We use your data to:

• Process your enquiries, purchases, sales, and trade-ins.
• Contact you about your order, valuation, or collection and delivery.
• Provide warranty support and after-sales service.
• Improve the website and understand how customers use it.
• Comply with legal and tax obligations.

We do not sell your personal data. We only share it with trusted third parties when necessary to fulfil your order, such as payment processors or delivery services, and only in line with this policy.

How we store your data

Your information is stored securely, either in our own systems or through trusted service providers. We keep records for as long as we need them to provide our service, handle warranties, and meet legal and accounting requirements. When we no longer need your data, we delete it or anonymise it.

Cookies and analytics

The Via Tec website may use cookies and similar technologies to help it work properly and to understand how visitors use the site. You can manage cookies through your browser settings. We do not use intrusive tracking or advertising cookies.

Your rights

Under UK data protection law, you have the right to:

• Ask what personal data we hold about you.
• Request corrections to inaccurate information.
• Ask us to delete your data in certain circumstances.
• Object to or restrict how we use your data.
• Withdraw your consent at any time, where we rely on consent.
• Make a complaint to the Information Commissioner’s Office (ICO).

To exercise any of these rights, contact us using the details below.

Contact us

If you have any questions about this privacy policy or how we handle your data, you can contact us:

• By post: VIA LSE LTD, 67 Newbridge Street, Wolverhampton, WV6 0EQ
• By text: 07776 012431

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with a new "last updated" date. Please check back occasionally to make sure you are happy with any changes.